Dispute resolution
Brewsters Property Group endeavors to resolve any disputes in a timely manner and make it easy for you to bring any problems or complaints to our attention.
You should raise your issue with the agent, representative or property manager who is handling your business. If you are not satisfied with the outcome, there are a number of options to make a complaint to us.
In the first instance, you can contact the Director of the office your complaint is in relation to. If you are not entirely satisfied with the resolution, we request that you inform the Managing Director of your concerns in writing.
When raising you concerns, please ensure you provide as much detail as possible, including:
- your name and contact details
- a detailed description of the complaint
- the name of the staff member that the dispute relates to
- resolution sought.
You can provide this information to the Managing Director:
By email:
By post:
Att: Managing Director
Brewsters Property Group Pty Ltd
1/13 Elite Way Carrum Downs, 3201
Brewsters will acknowledge your complaint and endeavour to resolve your concerns as soon as possible. The Managing Director will oversee the process and liaise with you and the relevant office Director to ensure the issues are completely examined.
We will treat the process and all the details of your complaint, in strict confidence.
Sometimes it will not be possible to resolve a complaint to everyone’s satisfaction, and you might want to refer the matter to the Estate Agents Resolution Service (EARS) at Consumer Affairs Victoria (CAV).
EARS is able to deal with enquiries and complaints about real estate agents. You can telephone EARS on 1300 73 70 30 weekdays to discuss your complaint.